Qantas aims to be the airline of choice for customers with specific needs, by providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of passengers and Qantas staff.

Booking Flights

If you book by telephone on 13 13 13 (instead of booking via and you advise the Qantas representative that you cannot book via the internet because of your disability, you will not be charged the Booking Fee for booking by telephone.

Be prepared with details about the size of any mobility aids and the details of your travel companions or carers.

Fare Reductions for Carers on Domestic Flights

For Qantas domestic travel within Australia, customers who require a carer to travel are eligible for a reduced fare for both themselves and their carer, provided that the customer meets set criteria.

More information about travelling onboard Qantas with specific needs.



Every airline and airport has different rules in relation to the accessible assistance they provide.


We’ll keep building on this listing over time, so whether you work here or have been a guest, if you have some GOOD ACCESS information or photos to share, send them through!

Want to help connect travellers to accessible experiences? Check out a few other ways you can make a difference.